5 Real-Time Steps To Adopting Legal Tech
We recently rolled out an update (massive!) to our platform. All the same ease of use, but far more functionality. New users are loving it. But that's a whole other blog. Getting back to the point, we work with them to adopt their new legal tech. The successful adoption of our new tech has depended on the three key actions of theirs, and two of ours. Here, we break it down. Are you leveraging these tools to make the most of your legal tech?
Commitment
Our users are committed to adopting the technology. Even though they are not yet paying for their subscription, they are diving in, right away. From our perspective, it's been great to see firms fully embrace the system. The approach is 100% in. There is no testing it out for one matter or waiting to wrap up current matters in their existing fashion. Open matters are added to the new platform. The optional client portal is activated. The firm, and their clients, are diving in.
Has it all gone smooth as silk? Nope. Is it close? Absolutely yes. While we did our best to build a platform that delivers ease of use, that's actually proven in the field, by the law firms themselves. And the commitment to using the software has made all the difference in making it even better. Which leads us to our next point.
Open Communication
We LOVE hearing from our users. We really appreciate their feedback and suggestions. Our process for considering their suggestions? Simple. Will it help their firm, and others? If so, we support the suggestion. In some cases, we are able to implement that change within one day. For other recommendations, it may take a bit longer. But the point is this is a two-way communication process. And both the user and our company are responsive to feedback. After all, if the software can be better, well, we support that!
Likewise, some suggestions are more law firm specific. For those ideas, we give them options on how to use the software to achieve their goals, using things like Custom Fields (which is included with all subscriptions, by the way), among other features. And our users are open to using the tools we provide to address the recommendation. We are working together to make the software fit their firm and their needs.
Consistent Use
The whole law firm is using the software. This is not something one person uses and others find a way to work around using it. The whole team is using it, and they are using it daily. The more firms use the software as part of their regular day, the more comfortable they are with it. So much so it's always open when they are in their typical work day. Adding hours isn't done at the end of the week, but during the day, as it progresses. Clients are using the portal to submit their documents, complete their assigned tasks, and communicate. The software is most successful at delivering great efficiency when it is used by all involved. And the efficiency is indeed there.
Training
Our team is committed to delivering off-the-charts service. That's true whether a current user, a prospective user, or even a firm who doesn't choose SimpleLaw. We are fortunate to compete with some of the best tools available. If we aren't right for the firm, we will give them some competitors to consider. But we really shine when it comes to training our users.
Each person prefers to learn in their own way. For most, we have found, getting in there and kind of clicking around is enough for the basics. We offer unlimited live virtual training, too. And for those times when our users just need a quick answer, we have a full (and growing!) video training library. The firms that are most successful in adopting our software are those that take advantage of all of these resources. Generally speaking, it's a mix of tools to get users most familiar and comfortable with the software.
Long-Term View
We don't even pretend to think our platform is perfect. But we are committed to helping our users have a great experience. Not all enhancements are possible on a short-term basis. But we have a long-term view and continue to add enhancements. While right now we have our first beta version out there, there are many more benefits coming. Some very soon. Some a bit further out. Ultimately, our goal is to deliver great software and a great user experience to all of our users.
It takes a real partnership between user and provider to optimize what software can do. And an open mind. Great ideas can come from anyone. And we are always listening. We love when our users let us know and together, we work toward a great solution. If you haven't adopted a case management software platform yet, well, now is a great time. We recommend jumping in with both feet and finding the right partner that focuses on your law firm successfully adopting the platform to deliver great functionality and efficiency. Does yours?
