Skip to content

    Adopting software requires more than an open mind

    by SimpleLaw on
    Attorney Case management software

    Adopting software can transform processes. After all, that’s the point of using it. However, to get the most gain from the investment, you have to do more than ‘use’ the software. You really have to adopt it. That means so much more than just adding a new app, using a new file to store your documents, or other more task focused actions. It really takes a change in attitude, culture, and, to be honest, going through a little bit of pain.

    Adopting Software

    You know, there is a reason the introduction of new software is referred to as ‘adopting’. Think about it. You really need to open your mind and your typical processes to maximize the investment. It isn’t typically replacing one email system for another one, which would certainly be easier. To maximize the investment, users need to take a more holistic approach. That means being open to changes in processes, or new processes entirely. Those could end up with more work on some, less on others. But, overall, lead to greater efficiency. And that requires dedication, focus, and support from the culture of the organization.

    The Culture

    So, the culture of the organization plays a pretty big role. If the culture is fairly firm, doesn’t bend well or isn’t open to change, it’s going to be a bit tougher. However, it’s also a great opportunity to introduce the magnificent opportunity that is change. Some people are very adept. They can roll with the punches, take it as it comes, and make the most out of every situation. Others, well, they may not have that same flexibility. But, that’s actually an ideal situation. Because, in the end, it’s about balance. So the more flexible members of the organization can help develop the support system needed by those who need a bit more time with new technology. It’s a great opportunity to build even stronger ties within the firm.

    Dedication

    Yeah, we’ve seen it. Firms get a few feet down the road and then decide it’s too much. So they don’t maximize the software capabilities. Because it can be easier to just work around a process and use the ‘old way’. Why fix what wasn’t broken, right? But that’s short-sided. True, if the functionality doesn’t benefit you, don’t use it. But there is probably a reason the software was selected. So don’t give up if adoption is not going well. It will get better. Just like learning to play the piano or riding a bike. But you have to keep at it.

    So, in the end, you can get what you pay for. Or settle for less. The reality is the software isn’t the only element that can affect software adoption. So make sure you know that going in, address the cultural issues, and stay the course. In the end, the software, if properly vetted, will give you the benefits you seek.

    Related Articles